Support

How can we help?

Find quick answers about onboarding, subscriptions, backups, widgets, privacy, and troubleshooting. If you still need help after that, you can always reach out from our Contact page.

Getting Started

How do I create events from notes?

Open the Quick Create bar at the bottom of the screen and type your plans in natural language. For example, type "Dinner tomorrow at 8pm with Sarah" and Caliq will parse it into a structured event with the correct date, time, and title. Tap the event card to review and confirm.

What happens during onboarding?

Caliq guides setup step by step. Depending on your device and what you want to use, onboarding can walk you through calendar access, notifications, location, weather, signing in to your Caliq account, and an optional free trial so the app is configured before you start planning.

Can I create multiple events from a single note?

Yes. Caliq can parse multiple events from one note. For example: "Dinner tomorrow 8pm, then meet John at 10pm, and meeting every Thursday at 10am until end of March" will create three separate events with the correct times and recurrence patterns.

What calendar services does Caliq support?

Caliq works with any calendar connected to your device through the platform calendar framework. This includes native account sync, external calendar accounts, and any CalDAV-compatible service. You can manage connected calendars in your device's Settings > Calendar > Accounts.

Does Caliq work on iPad and Mac?

Yes. Caliq is optimized for iPad and also available on Mac. The iPad experience takes advantage of the larger screen with a roomier layout for navigating your calendar and notes, while Mac support brings the same planning model to the desktop.

Subscriptions

What's the difference between Free, Pro, and Max?

Free includes parsing with Apple Intelligence, conflict detection, widgets, weather where you are, multi-calendar support, and sync across your devices once you sign in. Pro adds server parsing for the notes Apple Intelligence can't read, Day Glance, Conflict control, Import, Availability windows, Multi-location weather with warnings for your saved places, and 10 account backups. Max adds Family Sharing for up to 6 people (family members get lighter limits), higher limits for server parsing and weather, and 30 account backups. Pro and Max need a Caliq account, and the free trial comes with lighter limits than the full plan.

How do I manage or cancel my subscription?

Subscriptions are managed through your device's app marketplace and subscription settings. Go to Settings > [Your Name] > Subscriptions on your iPhone or iPad, find Caliq, and choose to modify or cancel. Cancellation takes effect at the end of the current billing period.

Can I switch between plans?

Yes. You can upgrade to Pro or Max through Caliq while signed in to your Caliq account, and any paid subscription changes or cancellations are managed through your Apple subscription settings. Timing for upgrades, downgrades, billing, and renewals follows the App Store rules shown at purchase.

Features

How does conflict detection work?

When you create a new event, Caliq automatically checks for overlapping events across all your connected calendars. If a conflict is found, you'll see a visual warning before committing the event, letting you adjust the time or proceed.

How do event locations and map previews work?

Caliq uses Apple Maps-powered search to suggest places while you edit an event. When a place resolves cleanly, you can preview it on a map, tap through for a larger preview, and open it in either Apple Maps or Google Maps. You can also choose a default location behavior in Settings: Always ask, Current location, or Don't ask.

How do widgets work?

Caliq offers Home Screen and Lock Screen widgets, including a configurable Events widget and an Upcoming Events lock screen widget. Widgets can show upcoming events, daily timelines, and weather information, and they support custom backgrounds, accent presets, and system appearances.

Does Caliq show weather information?

Yes. Caliq integrates weather data into your daily view and widgets. You can choose which weather metrics matter most, and weather lines up closely with your event timeline so it is easier to see how the day will actually feel around your schedule.

How do backups work?

On Pro and Max, Caliq keeps backups of your notes, settings, and saved weather places in your Caliq account, 10 on Pro and 30 on Max. You can back up by hand or on a schedule, browse your saved backups, and restore them on any device you sign in on. Backups made in iCloud by earlier versions can be moved to your Caliq account once.

Privacy & Data

Does Caliq collect my data?

Caliq does not show ads, sell your data, or track you for advertising. Your calendars are read on your device, and your notes sync through your Caliq account only when you sign in. If you use server parsing on Pro or Max, or contact support, the specific text or information you submit may be processed only to provide that feature or respond to your request.

How is my data synced?

Your calendar events stay in the calendar accounts already on your device, which sync them as usual. When you sign in, Caliq syncs your notes, the links between notes and events, settings, and saved weather places through your Caliq account, on every plan. Backups on Pro and Max are kept separately from live sync. The Privacy Policy has the details.

Is Caliq GDPR compliant?

Yes. Caliq complies with the GDPR. Since we collect minimal data and perform most processing on-device, your privacy rights are inherently protected. See our Privacy Policy for full details.

Troubleshooting

Events aren't syncing across my devices

Make sure you are signed in to the same Caliq account on all your devices and that each device has network access. Calendar events themselves sync through your calendar accounts, so check those are set up on every device too. If you are checking backups rather than live sync, open the backups screen directly, since backup snapshots and live sync are separate features.

The app can't access my calendars

Caliq needs calendar access to function. Go to Settings > Privacy & Security > Calendars and make sure Caliq is enabled. If it's not listed, try reinstalling the app and granting permission when prompted.

Parsing isn't working correctly

Parsing quality depends on which processing path is available to your device and plan. Every plan uses Apple Intelligence, on your device or in Private Cloud Compute, and Caliq's own rules. Pro and Max add server parsing, which turns on automatically when your plan is active and can be switched off under Server parsing in Settings. If parsing seems off, try simplifying the note, make sure the app is up to date, and check your network connection. If the issue keeps happening, please reach out through our Contact page and include the note you were trying to parse, your device model, and your OS version.

Still need help?

We're here to help. Reach out and we'll get back to you as soon as possible.

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